Refund policy

Last updated: August 25, 2026

We want you to feel confident ordering from FlexFit. If you have questions about a return, refund, damaged product, or incorrect order, contact us at flexiblefit868@gmail.com.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To qualify, the product must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Because the FlexFit breathing trainer is a personal-use product that comes into contact with the mouth, opened or used products cannot be returned for change-of-mind reasons. This restriction does not apply if the product arrived damaged, defective, or incorrect.

Starting a Return

Email us at flexiblefit868@gmail.com before returning anything. Include your order number, reason for the return, and photos or a short video if the product is damaged, defective, or incorrect.

Returns sent without approval may not be accepted. Once your return is approved, we will provide the return address and instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us as soon as possible. After reviewing the issue, we will arrange an approved replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for shipping costs on approved change-of-mind returns. Original shipping charges are non-refundable.

If we sent the wrong product or it arrived damaged or defective, FlexFit will cover the approved return or replacement shipping costs.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us.

Cancellations and Address Changes

Contact us immediately if you need to cancel your order or change the shipping address. We cannot guarantee changes after an order has entered processing or shipped.

Exchanges

The fastest way to receive another color is to return the eligible product and place a new order after your return has been approved.

Consumer Rights

Nothing in this policy limits any rights available to you under applicable consumer laws.